Principal Support Engineer

Jobleads-UK • Milton Keynes, England, United Kingdom • Posted June 16, 2026

Location Milton Keynes, England

Job Type Full-time

Category other-general

Posted June 16, 2026

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

Job Description:

Escalations & Customer Experience Engineering
Role Overview
The Principal Support Engineer is a senior, hands‑on technical expert responsible for driving rapid resolution of complex customer issues. This role blends deep technical troubleshooting, advanced log and API analysis, Datadog monitoring expertise, and leadership of high‑severity escalations. The engineer will collaborate tightly with Engineering, Product, and external vendors to eliminate root causes, improve MTTR, and elevate the overall customer experience.

This is a high‑visibility individual contributor role requiring strong ownership, urgency, and the ability to translate complex technical problems into clear, actionable paths forward for both customers and internal stakeholders.

Key Responsibilities

Perform hands‑on technical ...

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