Principal Technical Support Engineer- Openshift
Location
Colombia, Colombia
Job Type
Full-time
Category
other-general
Posted
May 31, 2026
Red Hat is looking for a Principal Technical Support Engineer to join us in Colombia or Brazil. In this role, you will be responsible for the performance, availability, and reliability of our cloud-based services and underlying infrastructure, acting as a critical technical subject matter expert.
**What you will do:**
+ Manage, troubleshoot, andoptimizecontainerized applications and infrastructure deployed on Kubernetes, RedHat OpenShift, and OpenStack platforms.
+ Serve as the Subject Matter Expert (SME) for core cloud infrastructure technologies, including advanced Linux (CentOS) system administration, Docker/Containers, and complex networking configurations.
+ Prepare and conduct rigorous Root Cause Analysis (RCA) for critical incidents toidentifysystemic issues and prevent recurrence.
+ Develop, test, andmaintainrobust automation scripts using Python and Ansible to streamline daily operational tasks and improve overall service efficiency...
**What you will do:**
+ Manage, troubleshoot, andoptimizecontainerized applications and infrastructure deployed on Kubernetes, RedHat OpenShift, and OpenStack platforms.
+ Serve as the Subject Matter Expert (SME) for core cloud infrastructure technologies, including advanced Linux (CentOS) system administration, Docker/Containers, and complex networking configurations.
+ Prepare and conduct rigorous Root Cause Analysis (RCA) for critical incidents toidentifysystemic issues and prevent recurrence.
+ Develop, test, andmaintainrobust automation scripts using Python and Ansible to streamline daily operational tasks and improve overall service efficiency...