Problem Manager

Solugenix • Clark Freeport and Special Economic Zone, Central Luzon, Philippines • Posted June 04, 2026

Location Clark Freeport and Special Economic Zone, Central Luzon

Job Type Full-time

Category other-general

Posted June 04, 2026

Problem Manager
Clark, Philippines (Onsite)
Direct Hire
JPC - 20257 

We are looking for a Problem Manager. This is a direct hire opportunity based out of Clark, Philippines (Onsite).

The Problem Management Specialist is responsible for identifying, analyzing, and eliminating the root causes of recurring incidents and systemic service issues. This role operations within the ITIL Problem Management practice and works cross-functionally with Incident Management, Change Management, Vendors, and Engineering teams to reduce service disruptions, track outages, improve stability, and drive continuous improvement.
The Problem Management Specialist owns the end-to-end lifecycle of problems, from detection proactively, Root Cause Analysis, remediation, knowledge creation, and long-term prevention.

Essential Duties and Responsibi...
            

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