Process Assistant ICQA
Location
Melbourne, Australia
Job Type
Full-time
Category
other-general
Posted
July 27, 2026
Description
Amazon is a highly data-driven company with a passion for its customers. Ensuring that every customer receives their order on time and with the highest quality is at the core of everything we do.
Our Fulfilment Centres (FCs) operate through largely manual processes, supported by a large workforce of associates. Within this environment, the Process Assistant (PA) plays a critical role — mentoring and guiding associates to consistently meet customer expectations by upholding standard work practices while maintaining the highest standards of safety and quality.
Key job responsibilities
- Oversee daily shift execution, ensuring operational targets are met across productivity, quality, and safety metrics
- Allocate tasks, monitor performance, and provide ongoing coaching and mentorship to associates to drive continuous improvement
- Monitor status of counts and problem-solve queues, analyse site quality metrics, and develop and implement corrective ...
Amazon is a highly data-driven company with a passion for its customers. Ensuring that every customer receives their order on time and with the highest quality is at the core of everything we do.
Our Fulfilment Centres (FCs) operate through largely manual processes, supported by a large workforce of associates. Within this environment, the Process Assistant (PA) plays a critical role — mentoring and guiding associates to consistently meet customer expectations by upholding standard work practices while maintaining the highest standards of safety and quality.
Key job responsibilities
- Oversee daily shift execution, ensuring operational targets are met across productivity, quality, and safety metrics
- Allocate tasks, monitor performance, and provide ongoing coaching and mentorship to associates to drive continuous improvement
- Monitor status of counts and problem-solve queues, analyse site quality metrics, and develop and implement corrective ...