Process Associate
Location
Gurugram, Haryana
Job Type
Full-time
Category
Information and Record Clerks
Posted
June 19, 2026
🚨 We’re Hiring | Customer Resolution Executive (Premium Process) 🚨
We are looking for a Customer Resolution Executive to join one of our premium processes, specifically supporting hotel operations. If you have experience in handling escalations, grievances, and service recovery, this is a great opportunity for you!
🔹 About the Role
You will be responsible for managing escalated guest complaints across multiple channels (calls, emails, chats, and online platforms) and ensuring timely resolution with a superior customer experience.
🔹 Key Responsibilities
- Handling customer complaints end-to-end
- Managing escalations effectively
- Driving service recovery and customer retention
- Monitoring performance & reporting metrics
✅ Key KPI...