Process Excellence Lead

At Batgroup, we’re on a mission to bring peace of mind into people’s lives and fairness into the home cleaning industry. As Europe’s leading digital platform for home cleaning services, we connect thousands of households with trusted, insured cleaning professionals. We operate with a bias for action, value radical transparency, and believe that treating our cleaning agents with profound fairness is the ultimate driver of customer satisfaction.

To support the next stage of our operational transformation, we’re looking for a Lisbon-based Process Excellence Manager to audit, document, challenge and standardise our company processes across Recruitment, OpeHorations and Administration.

This role will sit close to where operational execution happens. By working directly with our Lisbon-based teams, the Process Excellence Manager will help improve service quality, operational efficiency and consistency across the organisation. As a natural byproduct of this work, the role will ...