Process Excellence Manager (Cebu City) | Onsite
Location
cebu city, central visayas
Job Type
Full-time
Category
Management & Operations
Posted
June 07, 2026
About the job: Process Excellence Manager (Cebu City) | Onsite
Start Date: ASAP
Work Arrangement: 100% Onsite (Cebu)
Shift Schedule | Rest Days: Night Shift – No fixed weekends off
Roles & Responsibilities:
- Lead consulting assignments and deliver business value to the customers through quality initiatives.
- Support process excellence initiatives and drive improvement projects in a complex and fast-paced environment.
- Drive benchmarking and best practices deployment across accounts.
- Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
- Understand potential customer dissatisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and the operations leadership team to identify improvement opportunities and drive them to closure.
- Dr...