Process Improvement Engineer – AI-Driven Client Journeys

Visa in Bogotá, Colombia is seeking a Process Improvement Analyst to analyze client service workflows and implement enhancements. You will create detailed process maps and leverage AI technologies to optimize client journeys, aiming to improve service delivery and customer satisfaction.

The ideal candidate will have a Bachelor's degree in Industrial Engineering, 2-4 years of relevant experience, and certifications in methodologies like Lean or Six Sigma. This role collaborates closely with IT and customer service teams.