Process Improvement Expert

ISS • West Midlands, England, United Kingdom • Posted June 10, 2026

Location West Midlands, England

Job Type Permanent

Category Business Operations Specialists

Posted June 10, 2026

Job Description
We are looking for someone who will work closely with stakeholders and process experts to assess current-state processes, design future-state solutions, and implement change across people, process, and technology to improve efficiency, quality, and control across the organisation.
Key Responsibilities
Lead end-to-end process improvement initiatives from discovery through implementation and embedding, delivering measurable improvements in efficiency, quality, and customer outcomes.
Analyse, map, and redesign end-to-end business processes using as-is and to-be assessments, root cause analysis, and process diagnostics.
Identify bottlenecks, control gaps, and performance variation, recommending opportunities for simplification, standardisation, automation, and waste reduction.
Design practical, scalable, and compliant future-state processes, operating models, standards, and operating procedures aligned...
            

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