Process Improvement Project Manager

ISS • West Midlands, England, United Kingdom • Posted June 23, 2026

Location West Midlands, England

Job Type Permanent

Category Business Operations Specialists

Posted June 23, 2026

Job Description
We are looking for someone who can lead process experts to assess current-state processes, design future-state solutions, and implement sustainable change across people, process, and technology, while managing projects through the full delivery lifecycle.
Key Responsibilities
Lead end-to-end process improvement and transformation projects from discovery through implementation and embedding.
Manage the full project lifecycle, ensuring delivery to agreed time, cost, scope, and quality standards.
Analyse, redesign, and optimise business processes to improve efficiency, quality, and operational performance.
Lead and coordinate process experts to assess current processes and design future-state solutions.
Engage, influence, and manage senior stakeholders to drive alignment and decision-making.
Implement sustainable change by embedding new ways of working across teams and systems.
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