Process Improvement Specialist

Process Improvement Specialist

Birmingham | Hybrid Working

At ISS, we improve the way work gets done across complex, customer-focused environments where operational performance, consistency, and service quality are critical.

We are looking for a Process Improvement Specialist to lead the analysis, design, and implementation of process improvements that enhance efficiency, strengthen control, and improve customer outcomes.

This role focuses on identifying inefficiencies, redesigning end-to-end processes, and embedding sustainable improvements across people, process, and technology.

You will work closely with operational teams and senior stakeholders to understand how processes currently operate, diagnose issues, and design practical, scalable future-state solutions.

What you will be doing:

• Leading process improvement activity from discovery through to implementation and embedding