Product Analyst (Customer Care Platform)

At Maya, we don’t just resolve customer issues—we work to understand why they happen and fix them at the source.

We're looking for a Product Analyst to shape what we build and how we prioritize across our Customer Care platforms. You will have the mindset of a product manager and the skills of a data analyst. You'll use data to drive product decisions — identifying the highest-impact problems and making the case for how to solve them, whether through product improvements, AI automation, self-service, or better agent tooling.

This is not a reporting or dashboarding role. We need someone who uses data to drive product discussions — not someone who builds dashboards and waits for others to act on them.

If you're passionate about influencing what gets built and using data to make your case, this role is for you.

WHAT YOU'LL DO

In this role, you will be responsible for analyzing...