Product Analyst

About the Role

Level: 4
Department: Group Technology Solutions
Location: Southampton or London
Contract type: Permanent

Key Responsibilities

• Provide first‑line support for user queries on Quilter technology products, both in‑house and third‑party applications.• Configure, monitor, and troubleshoot system issues, ensuring incidents are tracked, resolved, and aligned with ITIL best practices.

• Support integration and data‑quality activities, including intraday and overnight batch monitoring.

• Maintain documentation of system configuration, operational procedures, and knowledge‑base articles.

• Work with change and version management processes, ensuring configuration changes are controlled across development, test, and production environments.

• Perform unit, integration, and UAT testing, validating results against business requirements and collaborating with Business Analysts to resolve defects.

• Assist proje...