Product Manager CX

IFS • Pune, Maharashtra, India • Posted May 30, 2026

Location Pune, Maharashtra

Job Type Full-time

Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted May 30, 2026

Job Description
Use Case Discovery & Validation
Identify and prioritize agent use cases with high ROI: operational automation, coordination agents, internal task delegation, etc.
Work with users and stakeholders to understand their workflows, challenges, and trust boundaries.
Prototype and iterate agent behaviors in production-like environments to validate fit and reliability.
Experience with Support Tech Stacks: Deep familiarity with CRM and Help Desk platforms like Zendesk, Salesforce Service Cloud, or Jira Service Management.
Product Design and execution
Define the agent experience -from delegation to monitoring to escalation for real-world scenarios.
Translate use cases into clear product specs: user flows, system interactions, prompts, safety requirements, and interfaces.
Own the roadmap and ship iteratively: starting small, learning fast, scaling wisely.
        

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