Product Support Analyst

Product Support Associate

Who We Are: Osmos , a B2B SaaS company founded by ex-Amazon ad-tech experts, is revolutionizing retail media with an AI-powered operating system that increases retailer profitability (by up to 7% of sales) and delivers superior ROAS for brands. By enabling Tier 1 retailers and marketplaces worldwide to activate more brands and leverage advanced targeting, we help them secure a lasting competitive edge.

Your Impact:

We're looking for a Product Support Associat e to join our Client Solutions team. This isn't a traditional support role — you'll sit at the intersection of client experience, platform quality, and product intelligence. You'll own client issues end-to-end, identify patterns across tickets, contribute directly to product improvement, and act as the bridge between our clients and our Product and Engineering teams

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