Product support engineer - crm

Job Title: Java Production Support Engineer Location: Mexico About the Company: A global technology firm specializing in AI, analytics, app development, cloud, commerce, CX, data, Dev Ops, Io T, mobile, quality engineering, and UX. The firm is backed by major investment groups and has a global presence. This is a specialist role in the production management function for technologies and systems that support the firm's various business functions. Top Skills Required: Java, SQL, Unix Identify defects, discrepancies, and trends through code debugging or log analysis. Manage incidents and effectively communicate with users, application owners, and senior stakeholders across all areas. Improve application stability and performance by observing patterns, recurring failures, and/or issues, and advise application owners on permanent fixes accordingly. Adopt various internal engineering tools to automate failure detection using machine learning techniques, notify discrepancies in production hea...