Product Support Engineer

Respondpromptlytoincomingclientqueriesviaemail,phone,orlivechat.

Buildstrongrelationshipswithclientsbyofferingpersonalizedandempatheticsupport.

Musthaveastrongproblem-solvingaptitudetoidentifytherootcauseofrecurringproblemsfacedbyclientsandguidethemtowardresolution.

Troubleshoottechnicalissuesrelatedtothedeployedproduct,includingconfigurationerrors,integrations,andperformancebottlenecks.

Provideworkaroundsforknownissuesuntilpermanentfixesareimplemented.

Participateinregularmeetingstodiscussongoingissues,sharefeedbackfromclients,andcontributetocontinuousimprovementinitiatives.

Workcloselywithproductmanagers,developers,andQAengineerstoensureswiftresolutionofreportedissues.

Maintainup-to-dateknowledgeoftheproduct’sfeatures,functionalities,andupdates.

ContributetothecreationandmaintenanceofFAQs,userguides,andtrainingmaterials.

Shareinsightsandbestpracticeswiththesupportteamtoimproveoverallefficiency.

Moni...