Product Support Engineer
Location
richmond hill, on
Job Type
Full-time
Category
Engineering
Posted
June 09, 2026
Product Support Engineer – Service Control Hub The Product Support Engineer acts as the first technical contact point for customers and supports both field service teams and internal stakeholders. They provide efficient and high-quality remote technical support to customers operating MECATHERM and ABI equipment, ensuring fast issue resolution, minimizing downtime, and contributing to customer satisfaction.
Primary Responsibilities
Ensure the performance and continuous evolution of the ControlHub:
Contribute to the establishment of alert-handling procedures: classification, response, documentation, and escalation
Implement Customer reports on the health of connected lines
Contribute to the evolution of the MyMecatherm tool (ergonomics, features, etc.)
Assume the role of MyMecatherm Key User
Improve the tool – feedback with the Product Manager
Support, explain, and coordinate Hotliners in the use of MyMecatherm
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Primary Responsibilities
Ensure the performance and continuous evolution of the ControlHub:
Contribute to the establishment of alert-handling procedures: classification, response, documentation, and escalation
Implement Customer reports on the health of connected lines
Contribute to the evolution of the MyMecatherm tool (ergonomics, features, etc.)
Assume the role of MyMecatherm Key User
Improve the tool – feedback with the Product Manager
Support, explain, and coordinate Hotliners in the use of MyMecatherm
<...