Product Support Manager: Build Internal Ops & Scale SaaS

grape, based in Zurich, is seeking a Product Support Manager to enhance internal support operations. This role combines product and engineering collaboration, emphasizing the development of support infrastructure and operational excellence. Candidates should have at least 5 years of experience in product support, with strong analytical and communication skills. Benefits include a hybrid work setup, a CHF 200 home office stipend, a CHF 1,500 annual learning budget, and 5 weeks of paid vacation per year.
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