Product Support Specialist
Location
juárez, juárez
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
**About the Role**
In this opportunity as Product Support Specialist - Bilingual Spanish/English, you will:
- Resolve all technical and service issues related to all Confirmation products utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction and Thomson Reuters business success.
- Accurately document all customer contacts, resolution steps, and gather customer feedback to enhance products and services.
- Achieve all department assigned metrics.
- Report and escalate issues leading to recurring technical problems.
- Continuously increase technical aptitude and customer service skills, as well as improve organizational performance by identifying efficiencies in workflow & introducing policy/procedure changes.
- Develop or suggest Knowledgebase articles for internal and external users.
- Create support documentation for troublesh...
In this opportunity as Product Support Specialist - Bilingual Spanish/English, you will:
- Resolve all technical and service issues related to all Confirmation products utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction and Thomson Reuters business success.
- Accurately document all customer contacts, resolution steps, and gather customer feedback to enhance products and services.
- Achieve all department assigned metrics.
- Report and escalate issues leading to recurring technical problems.
- Continuously increase technical aptitude and customer service skills, as well as improve organizational performance by identifying efficiencies in workflow & introducing policy/procedure changes.
- Develop or suggest Knowledgebase articles for internal and external users.
- Create support documentation for troublesh...