Product Tech Support Eng III

Responsibilities

• Provide day‑to‑day technical support for chiller products to the Field Sales & Service organization worldwide via call tree, email, and site visits, primarily focused on the Americas.
• Accountable for creating and maintaining technical service bulletins, service letters, and Updates to the Solutions Database to meet and exceed internal and external customer expectations.
• Support regional territories for escalated chiller technical support cases and warranty claims, facilitating timely and consistent data mining on product, failed component, defect, and responsibility.
• Drive product reliability through the Continuous Improvement Process for existing and new products.
• Collaborate with service branch leadership to provide technical resources and support key customer accounts at the branch level.
• Participate in educating JCI associates on technical discussions regarding failure modes and their impact on equipm...