Production Support_Advanced
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 07, 2026
Job Description
Location: Singapore
Budget: 9500 - 10500
Product: Production Support_Advanced minimum 7 years experience in mainframe applications, MF technologies like COBOL, JCL and must have experience in MF tools to navigate .
- Perform work in shifts to provide 24/7 on-site or on-call support.
- Incident and Problem management.
- Should have knowledge on SRE Best practices and be able to adhere to SRE guidelines in the work.
- Provide root cause analysis techniques to determine cause and resolve complex system issues.
- Perform post-resolution follow-ups to ensure problems have been adequately resolved.
- Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
- Work with onsite and offshore teams across multiple technologies/applications.
- Continuous improvement of the system, e.g., removal of TOIL, j...