Production Support Analyst – Data & Reporting (Horizon Support)
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 13, 2026
Job Role
Production Support Analyst? Data & Reporting (Horizon Support)
Job LocationSingapore
Experience8+ Years
Role SummarySupport business intelligence reporting platforms by investigating data issues, managing support requests, and ensuring accurate data interpretation. Work within a globally distributed team to provide continuous operational support across multiple regions.
Key Responsibilities- Provide support for reporting platforms by analyzing and resolving data-related queries and issues.
- Investigate data discrepancies, validate report accuracy, and identify root causes (e.g., data gaps, logic issues, or system defects).
- Monitor and manage incoming support requests through collaboration tools or ticketing systems, ensuring timely response and resolution.
- Handle both manual and automated support workflows, including exception handling when automation does not resolv...