Production Support Analyst

Responsibilities:

• Deliver high-quality production support for cross-functional applications serving Wholesale Banking stakeholders.
• Oversee application availability, incident management, problem management, and capacity for systems within scope.
• Analyse, troubleshoot, and resolve incidents, problems, and user issues effectively.
• Coordinate incident communications, including SLA breaches, major incidents, and upstream or downstream issues, while keeping the team, manager, and department updated.
• Lead technical remediation in line with agreed non-functional requirements.
• Drive continuous improvement of services, processes, and tasks through automation.
• Ensure critical processes and procedures are followed and help define operational standards.
• Translate complex technical issues into clear language for business ...