Production Support Analyst
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 16, 2026
Responsibilities:
- Provide 24x7 production support onsite / offsite .
- Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward.
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries.
- Provide necessary information needed for further investigation to next level support (L3) to proceed with fix.
- Prioritize defects and plan for production release based on defect criticality or align with quarterly release.
- Follow up on defect and incident closure and meet incident closure KPI.
- Share production defect support learning with QA team and development team to improve application quality and minimize future defects.
- Make sure system availability as per respective agreed SLA.
- Support EOD batch run.
- Perform annual Disaster Recovery (DR) exercise for supported ap...