Production Support Engineer
Location
Austin, TX
Job Type
Full-time
Category
other-general
Posted
May 27, 2026
Description
Robert Half is actively partnering with an Austin-based client to identify a production support engineer (contract). In this role, you will be ensuring the reliability, performance, and availability of a cloud-based platform that supports core business operations and lead incident response efforts, mentor a support team, and partner cross-functionally to enhance system stability and scalability. This role is onsite in Austin, Tx.
Key Responsibilities
+ Oversee the health, performance, and uptime of a cloud-based application platform
+ Act as a player/coach, actively contributing to issue resolution while guiding the team
+ Lead incident response and resolution efforts, driving improved SLAs and faster recovery times
+ Perform root cause analysis (RCA) and implement preventative solutions
+ Collaborate with engineering, QA, and operations teams to support smooth releases and deployments
+ Identify and ...
Robert Half is actively partnering with an Austin-based client to identify a production support engineer (contract). In this role, you will be ensuring the reliability, performance, and availability of a cloud-based platform that supports core business operations and lead incident response efforts, mentor a support team, and partner cross-functionally to enhance system stability and scalability. This role is onsite in Austin, Tx.
Key Responsibilities
+ Oversee the health, performance, and uptime of a cloud-based application platform
+ Act as a player/coach, actively contributing to issue resolution while guiding the team
+ Lead incident response and resolution efforts, driving improved SLAs and faster recovery times
+ Perform root cause analysis (RCA) and implement preventative solutions
+ Collaborate with engineering, QA, and operations teams to support smooth releases and deployments
+ Identify and ...