Production Support Engineer

BETSOL • Bengaluru, Karnataka, India • Posted May 26, 2026

Location Bengaluru, Karnataka

Job Type Full-time

Category Computer Occupations

Posted May 26, 2026

 
  Description 
 
  Roles and Responsibilities 
 Provide L2 & L3 level of support in 24x7 environment.
 Eyes on Glass for Mail & Ticket monitoring.
 Good customer service via emailing/chat/phone
 Follow Documented processes and procedures.
 Daily follow ups, proper update and positive closure of tickets.
 100% Availability in the designated shift.
 Taking ownership of Critical, pending and unassigned work.
 Lead by example approach.
 
  Primary Skills  
 Strong English language proficiency is must.
 Well versed with ITIL framework. (Incident, Change, Problem management Project tasks)
 Excellent hand on Linux experience (Ubuntu, Redhat)
 Cloud management and administration experience (AWS, Azure, CP, etc.)
 Proficient in devops/deployment tools like Ansible, Docker, Kubernetes,
 Ticket tool...
            

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