Production Support Engineer
Location
montreal, qc
Job Type
Full-time
Category
Management & Operations
Posted
May 30, 2026
Azure Production Support Engineer – Montreal
Location: Montreal, QC (In-person Interview)
Hiring Type: Fulltime with Genpact + Benefits
Responsibilities
- Monitor, troubleshoot, and resolve production incidents and service disruptions.
- Ensure system reliability, availability, and performance using SRE principles.
- Automate manual processes and optimize cloud infrastructure on Azure.
- Analyze logs, metrics, and alerts to prevent incidents.
- Collaborate with development, DevOps, and infrastructure teams for issue resolution.
- Implement CI/CD pipelines, observability, and proactive monitoring strategies.
- Participate in on-call rotations for critical production support.
Preferred Qualifications / Skills
- Monitoring & Observability: Prometheus, Grafana, Splunk, or Datadog.
- Incident Manag...