Production Support Engineer

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Why join TCS?
Here at TCS we believe that people make the difference, that's why we live in a culture of unlimited learning full of opportunities for improvement and mutual development.
The goal is to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for AWS Production Support? Key Responsibilities? ? Incident & Service Request ManagementMonitor and manage incoming tickets via ServiceNow / ticketing tools.Prioritize incidents and service requests based on severity and SLA.Troubleshoot and resolve L1/L2 issues or route to appropriate teams.Ensure timely updates and communication with users.
? Operational Support ActivitiesPerform daily health checks on systems, applications, and services.Monitor queues and balance workload to avoid SLA breaches.Support infrastructure and cloud operations like:Active Dir...