Professional Services and Product Support Engineer
Location
Petah Tikva, Center District
Job Type
Full time
Category
Computer Occupations
Posted
April 12, 2026
Role Overview
We are seeking a Deployment & Product Support Engineer to deliver deployments and provide Tier‑2/3 support for Ribbon SBC, PSX, and RAMP solutions. This is a hands‑on, customer‑facing role covering installations, integrations, upgrades, migrations, and advanced troubleshooting in live production networks.
Key Responsibilities
- Deploy, configure, and commission SBC, PSX, and RAMP solutions per Statement of Work
- Perform acceptance testing, upgrades, and migrations
- Own escalated Tier‑2/3 support cases through root cause and resolution
- Reproduce issues in lab environments and collaborate with Engineering on defects, ensuring alignment with applicable standards
- Perform Root Cause Analysis (RCA); document findings and drive corrective/preventive actions
- Create and execute MOPs, action plans, and technical documentation
- Triage and escalate software defects to Engine...