Professional Services Consultant

As a Professional Services Consultant, you will play a pivotal role in driving client success by leveraging your technical expertise and business acumen. You will guide clients through platform deployment—including configuring conversational AI agents—ensure their needs are met, and identify opportunities for growth and expanded usage.

What You'll Do

Collect and structure clients' needs (technical and functional) to ensure solutions align with their business objectives

Analyze, prepare, and validate data necessary for solution deployment

Configure the platform to fit client needs—build, design, and refine AI Applications

Guide and train clients in platform deployment, ensuring smooth implementation

Facilitate workshops, deliver user training, and support change management

Troubleshoot issues and answer customer tickets within Professional Services scope

Proactively identify opportunities to expand usage and propose rel...