Program Manager, Comms Quality, Builder Experience & Success
Location
San Jose, Costa Rica
Job Type
Full-time
Category
other-general
Posted
June 15, 2026
Description
Amazon sends millions of communications to Selling Partners every day, ranging from informational updates about new features or upcoming events to critical business information. These communications are delivered through a variety of channels, including email, web notifications, SMS, mobile push, and others. The quality, consistency, and thoughtfulness of these communications shape the entire experience that Selling Partners have with Amazon.
We are seeking a Program Manager of Communications Improvement for the Partner Outbound Communications (POC) team. In this role, you will drive initiatives to improve the quality of Selling Partner communications across all channels, including emails, web notifications, SMS, and mobile push.
Key job responsibilities
* Ensuring that all content sent to Selling Partners is defect-free, high-quality, consistent, relevant, and thoughtful.
* Shaping Amazon's internal content quality policies and guidelines, and en...
Amazon sends millions of communications to Selling Partners every day, ranging from informational updates about new features or upcoming events to critical business information. These communications are delivered through a variety of channels, including email, web notifications, SMS, mobile push, and others. The quality, consistency, and thoughtfulness of these communications shape the entire experience that Selling Partners have with Amazon.
We are seeking a Program Manager of Communications Improvement for the Partner Outbound Communications (POC) team. In this role, you will drive initiatives to improve the quality of Selling Partner communications across all channels, including emails, web notifications, SMS, and mobile push.
Key job responsibilities
* Ensuring that all content sent to Selling Partners is defect-free, high-quality, consistent, relevant, and thoughtful.
* Shaping Amazon's internal content quality policies and guidelines, and en...