Program Manager I - Digital Change Management
Location
Buffalo, NY
Job Type
Full-time
Category
other-general
Posted
June 10, 2026
**Overview:**
+ Leads, develops and delivers change management strategies and plans for the Office of Digital & Innovation. Directs or guides team members, Bank change resources or external consultants who serve in change management roles. Focuses on the people side of change, including changes to processes, systems and technology, job roles and organization structures. Drives faster employee adoption and long-term change sustainability increasing benefit realization and ROI (Return on Investment). Leads change management across Digital Banking by driving the advancement of change management methodologies, capabilities and skills. Advises on enterprise Office of Digital and Innovation change management strategy.
**Primary Responsibilities:**
+ Apply structured change management approach and tools to develop change strategies and plans to support the adoption and value realization of Digital releases / initiatives.
+ Serve as primary liaison to the Line...
+ Leads, develops and delivers change management strategies and plans for the Office of Digital & Innovation. Directs or guides team members, Bank change resources or external consultants who serve in change management roles. Focuses on the people side of change, including changes to processes, systems and technology, job roles and organization structures. Drives faster employee adoption and long-term change sustainability increasing benefit realization and ROI (Return on Investment). Leads change management across Digital Banking by driving the advancement of change management methodologies, capabilities and skills. Advises on enterprise Office of Digital and Innovation change management strategy.
**Primary Responsibilities:**
+ Apply structured change management approach and tools to develop change strategies and plans to support the adoption and value realization of Digital releases / initiatives.
+ Serve as primary liaison to the Line...