Program Manager, OTR ACES

Amazon • Melbourne, Australia, Australia • Posted July 27, 2026

Location Melbourne, Australia
Job Type Full-time
Category other-general
Posted July 27, 2026
Description
Join us in transforming Australia's last-mile delivery network and revolutionizing on-road operations! Are you passionate about leveraging technology to enhance delivery quality, speed, and cost while creating exceptional experiences for both delivery associates and customers? This role offers you the opportunity to drive large-scale improvements across Amazon's AU AMZL network as part of the AU OTR ACES (Amazon Customer Excellence System) team.

As a Program Manager for the AU OTR ACES team, you'll lead cross-functional initiatives that deploy technological solutions and establish new standards for delivery excellence. From analysing delivery process KPIs to implementing improvement mechanisms across the network, you'll work at the intersection of technology, operations, and customer experience to shape the future of last-mile delivery in Australia.

Key job responsibilities
- Manage complex, cross-functional programs across the AU AMZL network to de...

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