Program Support Specialist Supervisor (PSSS)

To achieve daily targets through teamwork and create an environment where the flow of product knowledge is distributed and updated evenly among team members and to ensure that every team member contributes to the company’s growth in the most professional way.

Work Hours

According to US Eastern Standard timing Daylight Savings > 6:00 Pm to 3:00 Am PKT. Daylight savings (End) > 7:00 Pm to 4:00 Am PKT.

Training

The supervisor will provide training and orientation to new hires.

Daily Target

The Supervisor has to manage and achieve a daily target of 95% for Pharmacy Benefits and Medical Benefits. Other Supervisors need to achieve targets provided by the US team managers or Director Operations US/Operations Manager. Supervisors are also required to finish the current queues assigned to their team in a timely fashion.

Key Competencies

• Excellent Communication and typing skills.
• Judgment abilities.