Project Delivery Manager - Operations
Location
lahore, punjab
Job Type
Full-time
Category
Management & Operations
Posted
May 27, 2026
Murkez Technologies is seeking a high-performing and quality-driven Project Delivery Manager – Operations to lead operational delivery for U.S.-based client portfolios across retail, food chains, franchise operations, and other multi-location businesses. This role will be responsible for managing multiple teams, reviewing team output, driving operational excellence, and ensuring consistent achievement of KPIs, SLAs, quality standards, and client expectations in a fast-paced BPO environment.
Key Responsibilities
Operations Delivery & Team Management
- Lead and manage multiple operational teams supporting a strategic, high-value U.S.-based client portfolio.
- Review team output, monitor daily delivery, and ensure work is completed accurately, timely, and in line with client expectations.
- Drive consistent achievement and improvement of KPIs, SLAs, productivity targets, turnaround times, and quality benchmarks.
- Build a cultu...