Project Manager – Transformation (BPO/Shared Services)
Location
quezon city, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 10, 2026
Description
We are looking for an experienced Project Manager – Transformation to support strategic initiatives and transformation programs within a BPO/shared services environment. This role works closely with the Senior Manager in planning, executing, and monitoring cross-functional projects that drive operational excellence and digital transformation. The ideal candidate has hands-on exposure to automation, speech analytics, AI technologies, and CCaaS enablement.
- Partner with the Senior Manager to define project objectives, deliverables, and success metrics
- Develop and maintain detailed project plans (timelines, budgets, resources)
- Coordinate cross-functional teams (Operations, IT, Quality, etc.)
- Conduct risk assessments and implement mitigation strategies
- Track project progress and provide stakeholder updates
- Document business requirements clearly and accurately
- Leverage automation, AI...