PSC Workforce Management Analyst: Forecasting & Scheduling

Novartis Farmacéutica is seeking an Analyst for their Patient Support Center Workforce Management in Mexico City. The Analyst will be responsible for the daily operational execution of workforce management, including forecasting demand and scheduling associates.

The ideal candidate will have 1-2 years of experience in contact center management, strong analytical skills, and a Bachelor’s degree. This role is critical in ensuring service level performance and operational efficiency.