Pub Assistant Manager: Lead Team & Guest Experience

Purpose of Job:

As an assistant manager of a pub, you will work closely with the general manager to oversee the daily operations and provide excellent customer service. You will assist in managing the pub's staff, ensuring a positive work environment, and maintaining high standards of quality and cleanliness. Your role is crucial in creating a welcoming atmosphere and ensuring that customers have a pleasant experience.

Responsibilities:

• Staff Supervision: Assist in recruiting, training, and supervising pub staff. Provide guidance, support, and constructive feedback to ensure high performance and adherence to policies and procedures. Conduct regular staff meetings and training sessions.
• Customer Service: Foster a customer‑centric environment and ensure exceptional service is provided to patrons. Handle customer inquiries, complaints, and feedback in a professional and timely manner. Resolve any issues to ensure customer satisfaction.