Q2 Trilingual Customer Service Representative W Portuguese
Location
cali, valle del cauca
Job Type
Full-time
Category
Servicio de atención al cliente
Posted
June 21, 2026
Job Description
Ready to boost your professional career in the best place to work? Be a #RidiculouslyAmazing bilingual teammate. We have different campaigns for you, in which:
- Receive inbound and/or place outbound calls.
- Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.
Responsibilities
- Serve as the main point of contact for customers via phone, email, chat, or in-person channels.
- Provide timely and accurate information regarding products, services, and company policies.
- Handle customer inquiries, concerns, and complaints with professionalism and empathy.
- Troubleshoot and resolve issues by investigating problems and offering effective solutions.
- Document customer interactions and update systems with accurate notes and follow-up actions.
- Process orders, returns, refun...