QA Manager
Location
, , philippines, , , philippines
Job Type
Full-time
Category
Management & Operations
Posted
June 01, 2026
Overview
The Quality Assurance (QA) Manager is responsible for maintaining service excellence and regulatory compliance within the Collection and Customer Service (CS) departments of an online lending platform. This role ensures that all borrower interactions via call, chat, or email meet company quality standards, comply with Philippine regulations (SEC, NPC, BSP, DTI, and applicable lending laws), and reflect the brand's values of fairness, transparency, and professionalism.
Key Responsibilities
- Develop and oversee the implementation of comprehensive quality assurance strategies and testing plans.
- Manage a team of QA analysts and engineers, providing guidance, mentorship and support to ensure high standards of work.
- Collaborate closely with development, operations and other functions to maintain quality standards.
- Develop, implement, and maintain QA frameworks for Collection and CS operations.
- Conduct dai...