Werfen • Beijing, Beijing, China • Posted June 24, 2026
Location
Beijing, Beijing
Job Type
Full-time
Category
Business Operations Specialists
Posted
June 24, 2026
Overview
Job Summary
Collection, record, investigate and feedback on customer complaints to improve customer satisfaction, and impement and report on product recall and adverse event to comply with NMPA regulations. Responsible for suppliers management and distributor qualification checking. Collect and analyze quality data to feedback potential risk and quality improvement point. Support other functions on quality related matters. Responsibilities
Key Accountabilities
Responsible for handling customer complaint to continuously improve customer satisfication.Responsible for adverse event handling, including AE collecting, evaluation, reporting and product maintian in NMPA system.Responsible for product recall actions development, implementation and reporting.Responsible for quality training on complaint, adverse event and recall to ensure related activi...
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