QA Tester / L1 Support Analyst

Radical Technologies • Pune, Maharashtra, India • Posted June 02, 2026

Location Pune, Maharashtra

Job Type Full-time

Category Computer Occupations

Posted June 02, 2026

Apply before 30-09-2025 
Position: QA Tester / L1 Support Analyst
Experience Required: 0-1 Years

Location: Pune

Employment Type: Full-time
Role Overview 
We are looking for enthusiastic L1 Support Analysts to provide 24/7 customer support across multiple geographies. You will be the first point of contact for incoming tickets, resolve common issues using training and knowledge base, and escalate to L2 when required. This role is ideal for graduates eager to start a career in IT support, with clear opportunities to progress into higher support levels. 
 Key Responsibilities 
Act as the first line of support for customer issues via ticketing tools (similar to Zendesk). 
Review, log, and prioritize incoming tickets; resolve wherever possible based on training. 
Ask probing and intelligent questions to understand issues and gather details. 
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