QSR Operations Manager - Vida e Caffe (Angola & Namibia)
PURPOSE The Operations Manager takes ownership of a number of stores in an allocated region.
The main responsibility is to ensure that business channels with Procurement, Suppliers, Marketing, NPD, Logistics, HR, and Training and Development are aligned.
Furthermore, there is a responsibility for driving the company policies and procedures, brand standards, monitoring the regions’ performance from budgets and stock control, managing staff productivity and presenting solutions to potential difficulties.
Conduct staff disciplinaries and issue written warnings, suspensions, notices to attend hearings, and coordinate hearings & dismissals with HR. Apply for and motivate for employee accreditation/increment.
Continuously update the HR department with new staff & resignation information. Manage staff turnover. Manage store roster...