Quality Analyst.
Location
cebu city, central visayas
Job Type
Full-time
Category
Management & Operations
Posted
June 02, 2026
Quality Analyst responsible for monitoring and evaluating call center interactions to ensure quality and adherence to standards. Provides feedback and coaching to improve customer service performance.
Description / Requirements
- Job title: Quality Analyst
- Account: Travel Sales
- Work set up: 100% Onsite at Cebu City
- Work shift: Night Shift
- Salary: Up to 34K but open salary negotiation
- Start date: ASAP
Qualifications
- 2 - 4 years of overall experience with 1-2 year experience in providing quality monitoring feedbacks in call centre sales domain
Essential Hiring Skills
- Ability to Mentor agents and give feedback of calls monitored
- Act as a Subject Matter Specialist
- Participate in teleconferences and meetings initiated by the customer
- Take ownership of issues and escalations ...