Quality Analyst (Contact Centre)
Location
sandton, gauteng
Job Type
Full-time
Category
Quality Management & Operations
Posted
June 12, 2026
Qualifications
- Matric
- Diploma in Business Management or equivalent
- 2-4 years experience in a Call Centre environment in a position of assisting call centre agents
Responsibilities
- Ensure quality assurance standards are maintained by all agents
- Experience in implementing and monitoring corrective quality assurance actions
- Assist Training Officer and Contact Centre Manager with identifying training needs for the agents
Additional Requirements
- Must be able to work shift 24 hour contact centre