Quality and Process Excellence Lead L3
Location
cebu city, central visayas
Job Type
Full-time
Category
Management & Operations
Posted
June 04, 2026
Quality and Process Excellence Lead
- Supporting process excellence initiatives and drive improvement projects in a complex and fast paced environment.
- Driving benchmarking and best practices deployment across accounts.
- Identifying process gaps & improvement opportunities to infuse efficiency and effectiveness into business processes.
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Driving projects to improve and maintain the profitability of the process.
- Leading and ensuring governance for Quality/ Process Excellence initiatives for Large Engagements.
- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen.
- Drive standardization practices and ensure strict compliance in internal and client defined pro...