Quality Assurance Analyst — CX Feedback & Coaching
Location
cebu city, central visayas
Job Type
Full-time
Category
Management & Operations
Posted
June 07, 2026
A recruitment agency in Cebu City is looking for a Quality Assurance Representative to ensure service excellence in customer interactions. The role involves monitoring calls and messages, providing feedback to agents, and collaborating with leadership for improvements. Ideal candidates should possess strong analytical skills and have prior experience in a BPO setting. Benefits include performance bonuses and various government-mandated insurances.
#J-18808-Ljbffr
#J-18808-Ljbffr