Quality Assurance & Compliance Analyst - BPO Ops

A Business Process Outsourcing firm in Metro Manila is seeking a Quality Compliance Analyst to monitor service quality and ensure adherence to compliance requirements. This role involves evaluating customer interactions, conducting audits, and driving continuous improvement within operations. Candidates should possess a Bachelor’s degree and experience in Quality Assurance within a BPO environment. Proficiency in MS Excel and reporting tools is essential for tracking quality metrics and supporting audits.
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