Quality Assurance & CX Optimizer for Solar Campaigns

A customer experience management firm in Pasig is seeking a Quality Analyst (QA) to monitor and evaluate customer interactions to ensure compliance with quality standards. This role involves providing feedback to agents, performing root-cause analysis, and preparing actionable insights for leadership. The ideal candidate should have a Bachelor's degree, strong analytical skills, and at least one year of experience in customer service or quality assurance.
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